Which shipping options are available and what are the shipping costs?

For items available for immediate purchase you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

Shipping ServiceShipping FeeDelivery Estimate from shipping
Express DeliveryRS: 200
(Fixed Price)
Metro areas*: 1 – 3 business days
Regional areas: 2 – 4 business days
Same-Day Delivery **RS: 500Same-Day delivery is available for eligible orders placed by 1:00PM (PST) Monday through Friday. Deliveries cannot be made on public holidays.  

*Metro areas include all main cities, Districts, Tehsils And Towns of whole Pakistan.

Regional Areas Include each and every corner of Pakistan. Neelum Store feel privilege that it offers delivery to each and every corner of Pakistan at a fixed Rs: 200 delivery rate.

Fixed delivery charges: RS 200. (For Whole Pakistan)

 Orders are dispatched Monday through to Friday, excluding weekends and holidays. 
Same-Day Delivery is available to selected cities of Pakistan. If you are eligible for this service, the option will appear during checkout, upon entering your postcode into the “POSTCODE” field within the “Shipping Address” section at checkout. This service is available for item(s) in your order that are immediately available for shipment. It is not available for Monogram, Special orders. The delivery time may vary depending on the destination postcode.. Please note the same exclusions apply as listed above in the Same-Day Delivery section. You will receive a shipping confirmation email with delivery details once your order has been accepted by the courier. Neelum Store is not responsible for any unanticipated delays beyond Neelum Store’s control. Pre-order, Backorder, Made to Order, DIY and Monogram items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available. 

How can I track my order status?

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery.

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.